Return Policy

We understand that choosing the right shoes sometimes requires trying them on.
To ensure every customer's peace of mind when purchasing, we offer a 25-day return and exchange policy after receipt.
At the same time, we hope that every pair of shoes will arrive in good condition for the next customer, so please pay close attention when trying them on.

Trying-on Suggestions
Please try on the shoes indoors on a clean, carpeted, or flat surface.
Avoid walking outdoors or on rough surfaces to prevent wear and tear or stains on the soles, which could affect your eligibility for a return or exchange.

Items meeting the following conditions are eligible for return or exchange:

• The item is in brand new condition, with no signs of actual wear or use;
• The soles have no obvious wear, scratches, or stains;
• No odor, no cosmetics, or other external stains;
• All original packaging, shoebox, tags, and accessories are complete.

Please use the original shoebox for return packaging and ensure that the outer packaging is protective to prevent damage to the shoebox during transportation.
If the item does not meet the above conditions, we reserve the right to refuse the return or exchange request.

Each order supports only one exchange.
Exchanges are based on the actual inventory at the time of application and can only be processed for styles and colors that are in stock on our website at the time of application.
If inventory is insufficient, you can choose a refund or wait for restocking.
If you need a different style or color, we recommend returning the item and placing a new order.

To initiate a return/exchange, please prepare:

• Order number;
• Email address, phone number, or postal code used when placing the order;
• Submit the application according to the website prompts.

If the system cannot select a certain item, it means that the item does not currently meet the return/exchange conditions.
For any problems, please contact after-sales assistance.

Once we receive the returned item and confirm that it meets the conditions, we will refund you within 10 days using the original payment method. The specific arrival time depends on the processing progress of the bank or payment platform.
We will bear the costs related to quality issues or incorrect items sent;
You will usually bear the shipping costs for returns/exchanges due to incorrect sizing or personal reasons.

Return shipping costs, customs duties, and related fees are your responsibility.
We do not provide prepaid return labels for international orders.

You are responsible for the safe transport of returned goods before they reach our warehouse.
Please pack properly to avoid damage to the shoe box or deformation of the goods.
We recommend keeping your shipping receipt or tracking number for future reference.
We are not responsible for the safekeeping or compensation of goods that are mistakenly shipped or do not meet our policy requirements.

The following conditions are generally not eligible for returns/exchanges:

• Eye signs of wear or sole abrasion;
• Intentional damage, alteration, or cleaning;
• Missing original packaging or accessories;
• Exceeding the 25-day return/exchange period.

We want our return/exchange process to be simple and clear, and we want every pair of shoes to be treated with care.
If you have any questions before making a decision, we recommend confirming the size and details in advance to ensure a more suitable choice.