FAQs
If you have any questions during the selection and wearing process, you can likely find the answers here.
Do you offer delivery service?
Yes, we offer free delivery. Specific areas or special circumstances may vary; please refer to our shipping policy for details.
How long does it take for my order to be shipped?
Generally, orders are processed within 2 business days after placement (excluding weekends and holidays). Once processed, they will enter the shipping process.
How long will it take to receive my goods?
Delivery is expected within approximately 7-14 days after shipment. Actual arrival time may vary slightly due to destination, logistics arrangements, or holidays. Please be patient.
How can I track my order status?
After your order is shipped, you will receive an email with your order information and tracking number. You can use this number to track your order. You can also log in to your account to check the order status. For further assistance, please contact us for the latest tracking information.
Can I cancel or change my order?
If you need to change the size, style, or cancel your order, please contact us as soon as possible.
Before your order is shipped, we will do our best to assist you. If it has already entered the shipping stage, the return and exchange process will apply.
How long does it take to apply for a return or exchange?
You can apply for a return or exchange within 25 days of receiving the goods (based on the date of receipt).
What conditions must be met for a return?
To ensure the resale of the goods, returned items must meet the following conditions:
Who bears the return shipping costs?
If the return is due to quality issues or the wrong item was sent, we will bear the relevant costs.
If the return is due to incorrect sizing or personal choice, you will usually bear the round-trip shipping costs.
How long does it take for the refund to arrive?
After receiving and confirming that the returned goods meet the conditions, we will refund the money to your original payment account within 10 days. The arrival time depends on the processing speed of the payment institution.
How to Choose the Size?
Each shoe style has a corresponding size and wearing suggestions. We recommend choosing based on your foot length, not just your usual size.
If you're still unsure, you can refer to the following: If you have a high instep or wide feet, consider a more comfortable fit; if you prefer a looser fit, choose a slightly wider one. Wearing experience will vary depending on individual foot shape; we recommend prioritizing your specific size measurements.
What if there are quality issues with the received product?
If you find obvious quality problems or a significant discrepancy with the description, please take photos as soon as possible after signing for the package and contact after-sales service. We will prioritize verification and provide a reasonable solution.
Different materials (such as leather, suede, fabric, or thermal fabrics) require different care methods.
General recommendations:
Any other questions?
If you haven't found the answer to your question above, please contact our after-sales support team.
Please provide your order number (if any) and a description of the problem during our communication so we can process your request more quickly.
We want every customer to experience a smooth and easy process, from placing an order to wearing the garment.
We will take any assistance you may need seriously.
Do you offer delivery service?
Yes, we offer free delivery. Specific areas or special circumstances may vary; please refer to our shipping policy for details.
How long does it take for my order to be shipped?
Generally, orders are processed within 2 business days after placement (excluding weekends and holidays). Once processed, they will enter the shipping process.
How long will it take to receive my goods?
Delivery is expected within approximately 7-14 days after shipment. Actual arrival time may vary slightly due to destination, logistics arrangements, or holidays. Please be patient.
How can I track my order status?
After your order is shipped, you will receive an email with your order information and tracking number. You can use this number to track your order. You can also log in to your account to check the order status. For further assistance, please contact us for the latest tracking information.
Can I cancel or change my order?
If you need to change the size, style, or cancel your order, please contact us as soon as possible.
Before your order is shipped, we will do our best to assist you. If it has already entered the shipping stage, the return and exchange process will apply.
How long does it take to apply for a return or exchange?
You can apply for a return or exchange within 25 days of receiving the goods (based on the date of receipt).
What conditions must be met for a return?
To ensure the resale of the goods, returned items must meet the following conditions:
- Unworn and unused (except for items that have been tried on but do not affect their appearance);
- No obvious stains, wear, or odors;
- Original packaging and labels;
- All accessories must be returned;
- Items marked as custom-made or non-returnable are excluded; please refer to the product page for details.
Who bears the return shipping costs?
If the return is due to quality issues or the wrong item was sent, we will bear the relevant costs.
If the return is due to incorrect sizing or personal choice, you will usually bear the round-trip shipping costs.
How long does it take for the refund to arrive?
After receiving and confirming that the returned goods meet the conditions, we will refund the money to your original payment account within 10 days. The arrival time depends on the processing speed of the payment institution.
How to Choose the Size?
Each shoe style has a corresponding size and wearing suggestions. We recommend choosing based on your foot length, not just your usual size.
If you're still unsure, you can refer to the following: If you have a high instep or wide feet, consider a more comfortable fit; if you prefer a looser fit, choose a slightly wider one. Wearing experience will vary depending on individual foot shape; we recommend prioritizing your specific size measurements.
What if there are quality issues with the received product?
If you find obvious quality problems or a significant discrepancy with the description, please take photos as soon as possible after signing for the package and contact after-sales service. We will prioritize verification and provide a reasonable solution.
Different materials (such as leather, suede, fabric, or thermal fabrics) require different care methods.
General recommendations:
- Avoid high-temperature exposure to sunlight or drying in a dryer;
- Air dry naturally after getting wet;
- Regularly clean the soles and surface dust;
- Use suitable care products for the material;
- Proper maintenance can significantly extend the wear time and comfort of your shoes.
Any other questions?
If you haven't found the answer to your question above, please contact our after-sales support team.
Please provide your order number (if any) and a description of the problem during our communication so we can process your request more quickly.
We want every customer to experience a smooth and easy process, from placing an order to wearing the garment.
We will take any assistance you may need seriously.